FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located on the right side of the available sizes for each of our products.
Can I cancel my order?
Unfortunately, once your order is processed we are unable to cancel your order.
Shipping, Returns & Exchanges
Please allow up to 3 business days for your order to be processed. All shipments include tracking information.
U.S. & Canada Shipping
We offer flat rate shipping of $10 on orders below $150. Please allow up to 3 days for your order to process. You will receive an email notification with tracking information once your order ships. The transit time typically ranges from 3 to 7 days within North America.
We offer FREE SHIPPING on all orders to the U.S. & Canada above $150.
Do you ship overseas?
We ship worldwide. All orders outside of North America will be charged a flat fee of $15 with tracking information.
If your order has been in transit for more than 20 days, please check with your local customs office to see if the package is ready to be picked up or has been delayed by customs fees.
Customs, Duties and Taxes
Sales taxes are included in all prices.
All international orders are shipped delivery duties unpaid.We are not responsible for any applicable customs, duties, or fees from international shipping as we cannot calculate these charges prior to your order.
Return Policy
We currently do not accept returns, refunds, or exchanges. Please be sure to double-check your measurements, color, size, and other details before making a purchase. If there's an issue with your product, please reach out to us at info@maisonkartel.com.
Get in touch
Have questions about your order, or a general enquiry?
