FAQs

We offer flat rate shipping of $10 on orders below $100. Please allow up to 3 days for your order to process. You will receive an email notification with tracking information once your order ships. The transit time typically ranges from 4 to 7 days within North America and up to 14 days for international deliveries.

We offer FREE SHIPPING on all orders to the U.S. & Canada above $100.

We ship worldwide. All orders outside of North America will be charged a flat fee of $15 with tracking information. If your order has been in transit for more than 20 days, please check with your local customs office to see if the package is ready to be picked up or has been delayed by customs fees.

Sales taxes are included in all prices. All international orders are shipped delivery duties unpaid. We are not responsible for any applicable customs, duties, or fees from international shipping as we cannot calculate these charges prior to your order. 

We DO NOT accept returns, refunds, or exchanges. Please double check your measurement, color, size and etc before purchasing. If there is an issue with your product, please email info@maisonkartel.com

We provide 24 hour grace period to change your order. All changes (ex. change shipping address, cancellation, etc) to orders must be made within 24 hours max after the order has been placed. Please email info@maisonkartel.com